Here at DeepClean Hygiene Solutions we are delighted with the ever-increasing positive feedback received from our customers, with over 95% of them saying they are either ‘Satisfied’ or ‘Very Satisfied’ with our commercial kitchen cleaning services.
As part of our overall dedication to customer service, we recently implemented SurveyMonkey, an online customer satisfaction review which is a way of monitoring customer feedback and helps to further improve our quality standards. With over 95% of the 135 customers who completed the survey saying they are ‘Satisfied’ or ‘Very Satisfied’, service delivery standards continue to rise. In fact, over 63% said they were ‘Very Satisfied’, testament to our commitment to quality customer service at all levels in the businesses.
The online survey was implemented at the beginning of 2016 and measures a number of key parameters by asking questions such as ‘How professional is the company?’, ‘How satisfied were you with the quality of the deep clean?’ and ‘How satisfied were you with the planning and organisation of your deep clean?’.
Gary Hawkesford, our Sales Manager at DeepClean Hygiene Solution’s Head office in Bromsgrove explains “Having a structured feedback mechanism has given us an invaluable insight into how we perform at the each stage of our contact with the customer; Sales, Service for planning, onsite cleaning, post-cleaning follow-up and documentation. It’s great to see we’re getting it right and even raising the quality of our service.” He adds “We’re always looking for ways to improve and this is reflected in the feedback we have received”.
It’s been an important year for us here at DeepClean Hygiene Solutions Ltd as we’re currently celebrating 20 years in business and undergoing a recruitment drive as part of our expansion programme. With the recent focus on fire-risk and health and safety standards, we are experiencing a period of steady growth, where additional staff are needed to aid our growing customer base.
For more information regarding career opportunities at DeepClean Hygiene Solutions please contact Head Office on 01527 559880 or alternatively email firstname.lastname@example.org.